If you didn’t know, now you know. The only thing you need is a verified Google My Business listing. That way, visitors will be able to message you from the local knowledge graph panel in search results.
Every business organization values constant communication with the customers. This is a very profitable feature and the conversion rate increases dramatically in the event that satisfactory answers are provided to the customers instantly.
Customers who are searching for specific products are at the end of the buying cycle and therefore the businesses providing the best and most specific information in a fast manner gets the deal! It’s that simple.
But there is a catch
Enabling this chat feature will be detrimental to your business if you cannot respond instantly to the customer queries. Customers always need real-time answers to the questions. If you do not respond promptly, the chat will do more harm to your business than good.
To get more information, visit Google through this link- https://goo.gl/bNZYXd